PAYMENTS AND REFUND POLICY
- Payment Policy
1.1. Accepting payments on the site is carried out thanks to the payment service. Since the site ukraineinlove.com has a fairly wide audience, in a geographical sense, for the convenience of all participants, the calculations on the site are in US dollars.
1.2. In the payment process, a fee is charged in favor of the payment service. Also, the payment service automatically converts your currency into US dollars at the current rate at the time of payment.
1.3. The ukraineinlove.com website reserves the right not to accept your debit and credit cards and is not responsible for refusal of processing by the payment service, your bank, your payment service or other parties involved in the acceptance and processing of payment at the time of payment services on our website.
- Price policy
2.1. The ukraineinlove.com website allows you to pay for paid services by debiting funds from your credit, debit card or other payment service, in accordance with the package offers (subscriptions) available on the site and accepted payment methods. If you do not have a credit, debit card or other payment service, in order to purchase a package (subscription), please take care of this in advance.
2.2. Prices for offers on packages (subscriptions) may change at any time, without prior notice. The current price for offers on packages (subscriptions) is located on a special page at: ukraineinlove.com/pricing. New prices are applicable to announced packages (subscriptions), after their entry into force.
2.3. If, after changing the prices, you continue to use the services on the site, this will mean your acceptance of the new prices. If the price of the offer to purchase packages (subscriptions) is reduced, then you will not have the opportunity to receive a refund, in accordance with the normal practice of returning packages (subscriptions) purchased at a higher price.
A refund policy is an integral part of the user agreement. We reserve the right, at our discretion, to amend the refund policy as necessary, without notice. All changes take effect after publication.
3.1. You have the opportunity at any time to track the status of payment and the availability of appropriate access in your personal profile.
3.2. You are required to pay for all services provided to you on the site. You can expect a refund if the service you purchased was not provided properly.
3.3. If you think that ukraineinlove.com removed funds from your card by mistake, you can send a complaint to our support team with information about the incident within 30 days after the erroneous withdrawal.
3.4. As a rule, funds received from participants as payment for paid services are not refundable if this is not provided for in this refund policy.
3.5. You may be refunded only in accordance with the provisions provided for return by this agreement. Using the site you agree that you will not receive a refund for the purchased services or services if the service or service for which you spent the money was provided to you.
3.6. The site is not required to return funds to you if you were unable to find a partner for a relationship while using the site.
3.7. Refund policy implies your acceptance of the following:
3.7.1. You are not entitled to a refund if you are not satisfied with the site or the services presented on it.
3.7.2. Messages sent to participants on the site and left unanswered, or not read by them, do not qualify as refundable.
3.7.3. The cases when you send a message and it reaches the recipient’s mailbox means that the message was sent in accordance with the conditions, and you can not expect a refund. This includes, but is not limited to, situations where you accidentally sent the same message twice, or when the chat session was not stopped by mistake.
3.7.4. The administration reserves the right to offer you to replace the refund by offering a package (subscription) without payment for the agreed period, from the end of the previous paid period to the moment when the cost of the proposed period covers the cost of the money requested back.
3.7.5. The site is not responsible for the loss of funds for ordering the service, in the event that you have not studied all the features of the ordered service and did not use it correctly.
3.7.6. In all other cases, you are advised to inform the site administration of the essence of your complaint and the grounds for payment. Complaints are processed by the site administration within 7 (seven) business days. The site administration reserves the right to request additional information on your complaint, as well as evidence of its validity.
4.1. The site reserves the right to demand compensation for losses and expenses associated with your actions on the site, and also reserves the right to take any measures prescribed by law that are available for this.
4.2. You have the right to a refund to the account if you paid for a service that was not provided to you through our fault, except for those services that could not be provided due to malfunctioning equipment, servers, problems related to the bandwidth of Internet channels and other equipment that does not belong to www.ukraineinlove.com,
4.3. Refunds are not possible due to force majeure circumstances (force majeure circumstances), that is, extraordinary and inevitable circumstances under the given conditions, which objectively exclude the fulfillment of obligations stipulated by these conditions for refunds.
4.4. You have the right to a refund if you can prove the provision of unsatisfactory services and if this does not contradict the provisions on the conditions for the refund.
4.5. The current Payment and Refund Policy is available on the website at: https://ukraineinlove.com/refund-policy/
ПОЛИТИКА ПЛАТЕЖЕЙ И ВОЗВРАТА СРЕДСТВ